A little bit
About Us


Our Mission & Values

Crystal Fire and Water Restoration provides restoration in Crystal Lake, IL and the greater Chicagoland Area. With a strong focus on quality workmanship and customer service we continue to invest in education, the latest tools and technology, expert training, and certifications.

We have many years of combined experience in the Restoration and Insurance industries and keep current on the ever evolving standards, practices and trends.


Our founders and team members have been extremely diligent and successful in all of their undertakings and look forward to assisting all of our clients with their restoration needs. We strive to provide excellent customer service.

Honest Customer Service

We are committed to providing a consistent, dependable, honest, and a high-quality customer service experience.

Your Problem. Is Our Problem.

We are committed to treating each clients situation, as if it were our own. With speed, careful planning, and unbeatable attention to detail. 

The Fastest Around

You need a solution, and you need it fast. We are committed to being the best in the industry, which means we prioritize speed and efficiency. The faster, the better.

Education. Innovation. Change.

We strive for actively seeking new, innovative ways to tackle the problems that you face. This means a concious effort to educate our team members, and you on the leading and ever-changing practices in restoration.

The Most Experienced 

Restoration Professionals 

In the Chicagoland area.

Crystal Fire and Water Restoration provides restoration services in and around Crystal Lake and the greater Chicagoland areas. Our management team has over 100 years of combined restoration experience with a strong focus on quality workmanship and customer service. We continually invest in education and training and the latest tools and technology to keep us at the forefront of the industry.


Our founders have over 80 years of combined insurance based Restoration Industry experience. Rob, Mike and Michael have been working together for many years and have collaborated successfully throughout

Robert Jarvis

Robert Jarvis

Rob has over 30 years of experience in the insurance based Restoration Industry. Rob continually strives to stay above the competition in both knowledge and quality of work. Rob’s passion, attention to detail and personal approach are why we have remained a leader in the Restoration industry.

Mike Sutcliffe

Mike Sutcliffe

Mike has over 35 years of experience in the insurance based Restoration Industry. Mike is always eager to lend a hand and has the reputation for being as friendly as he is knowledgeable. Mike’s drive, enthusiasm and experience make him a leader in the Restoration Industry.

Michael Erwin

Michael Erwin

Michael has over 15 years of experience in the insurance based Restoration Industry. Mike is constantly on the go assisting customers with his vast knowledge and expertise in the industry. Mike will always go above and beyond to provide the best possible outcome for the situation placing him above the competition.

Why Choose Us?

We work with your Insurance Company/Property Manager

We regularly work with 100’s of Insurance Companies and Property Managers and have vast experience in these Industries. Our management team has over 100 combined years of experience in the Insurance Restoration Industry.  
  • We are fully insured Certified Restoration Contractors.
  • We are extensively trained, experienced and accomplished restorers.
  • We are all backround checked and uniformed.
  • We use state of the art equipment and technology.
  • We provide e-learning/webinars to our business partners, customers and staff to promote continued education.
  • We offer a 5 year limited warranty on services.


Get Help NOW

Give us a call, 24/7/365, or if your request is less urgent you can choose to send us an email using the contact form.


111 Erick St #121, Crystal Lake, IL 60014

We are COVID-19 ready.